We offer several ways to place an order. You can place an order by phone, email, and by requesting a quote from this website.

Payments can be made by credit card (Visa, MasterCard, American Express and Discover). We will send you an electronic invoice with a secure link to complete your payment. **Please note that all Custom Orders must be Paid in Full before any work commences.** Purchase Order (PO) payment is available to certain organizations and is handled by written agreement and offered at our discretion.

Our standard turnaround is between 7-10 business days from the day artwork is approved and payment is made. Promotional items have a turnaround time of 2 - 4 weeks. Our goal is to meet your deadline. Please let us know if you have a specific deadline. *We offer rush turnaround services for an extra fee if available.*

We have a minimum order of 10 items for heat press and embroidery. Please get in touch with us to request the minimum amount for promotional item orders as they vary per item.

No. Because we work with many high quality suppliers, we are able to find apparel that will suit your style needs and budget.

The short answer is yes, with some restrictions. Here's the long answer: All of our promotional items have a minimum order quantity. This is the lowest number that you can possibly order. As long as the number you want to order is above the minimum quantity, you can order as many products as you like.

We get that not everybody needs 500 branded water bottles, however, each item we sell does have its own minimum quantity amount. The minimum quantity is the least amount of items we can sell you based on the particular product chosen. For example: Sometimes, it's just impossible to count the exact number of pens in a box, and therefore your order of 500 pens would take a lot of time to count. So for smaller items (like pens) that are inexpensive and light, we'll count your package by weight instead. So if one of your pens weighs one ounce, then your box of 500 should weigh 500 ounces (or around 31 pounds). Isn't that awesome! Another reason: Sometimes more is less! The amount it would cost to produce a very small order would be crazy high. Because printing is expensive and labor intensive, it's much more cost-effective to buy some items in bulk rather than in small packs. Production is more expensive when you're handling fewer branded items, and I'm sure you wouldn't want to pay $50 dollars each for ten custom lanyards would you? Neither would we! We understand your order may be a bit on the larger side, but we promise, it's the much better option. If your order is more than you need, remember, it's always handy having extra items around for a later date. And, if you don't want to hang onto them, you can always distribute your extra stress balls to your friends and neighbors, or hand out coffee mugs to your exhausted music teacher friends!

The price varies depending on the complexity of your log. If your logo is more complicated or if it is a larger piece the price will be higher than if your logo is simple. Please request a quote and upload your artwork so that we can give you an actual dollar amount.

A digitized logo tells our embroidery machine exactly how to stitch your logo, the stitch count density, where to start, where to end, and so much more.

Using professional, college, and corporate custom designs for the purpose of profiting from the identity of those designs requires a license. The unauthorized use of registered trademarks and copyrighted logos or designs is illegal. When manufacturing products which incorporate these logos or trademarks, we assume that you have obtained permission. We do however, reserve the right to ask for written confirmation of this permission. We accept no liability for any unauthorized use of such material. We reserve the right to refuse to cut and/or design a customer's order or parts of an order which are deemed to be offensive or which may allegedly be in violation of any legal statute.

We would prefer a High Resolution file in the following formats: AI PDF CRD JPG/JPEG **If you have any questions about a file format not listed here, please ask.** PDF PNG SVG **If you want to use a specific FONT for your logo, please include the name of the FONT when requesting a quote.** Please Note: We charge a one-time fee for vectorizing/digitizing and cleaning up your file. This fee varies by the amount of time we spend on your image. We would be more than happy to give you an estimate once we see your artwork and determine how much time we will need.

You can either email your art to us at heatflashpallc@gmail.com or by requesting a quote and attaching your artwork file to the form.

Our print shop gives you the choice. You can upload your own graphics or start with one of our designs and customize it with text, names, team numbers, whatever you like! In short, your design will be exactly what you want it to be.

Yes, we provide shipping anywhere within the U.S. ​ Please contact us to inquire about International shipping to make sure it is available before placing your order.

You will be notified by email once your order has been shipped. The email will contain a tracking number for you to track your order. You can always email us to find out more information about your order as well.

Yes we do offer local delivery for a fee. Please contact us for more information.

This depends on each order and the number of products, shipping destination, and shipping method.

We pride ourselves on providing quality products. All items are inspected before being shipped to the customer. Any discrepancies with merchandise received (i.e. shortages, incorrect or damaged product, etc.) must be reported to Heat Flash within 48 hours of receipt. **Custom orders cannot be returned.

FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.

An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.